TfL extends Capita contract to cover ULEZ

Capita plc, the company managing London’s Low Emission Zone, has announced that it has agreed with Transport for London (TfL) to expand its current contract to include the central London Ultra Low Emission Zone (ULEZ).

The agreement means that Capita will design, implement and operate the systems as well as, front and back office processes for the Central London ULEZ, on TfL’s behalf.

The ULEZ will come into effect in Central London first from 8 April 2019

This is in addition to Capita’s current agreement to manage TfL’s Congestion Charging Zone, Low Emission Zone and T-Charge.

The variation to the current contract, which is for the implementation and operation of the Central London ULEZ, is expected to be worth £56million to Capita from commencement to the end of the current contract term in September 2021.


London currently operates a city-wide Low Emission Zone which affects heavy vehicles, requiring a minimum Euro IV particulate matter (PM) standard, or drivers face a daily charge of £200. This is alongside a minimum Euro 3 standard for vans and minibuses to avoid a daily charge of £100.

From April 2019 this will be extended in central London with the introduction the ULEZ, which will toughen emissions standards for vehicles operating in the zone. Plans are also being considered to wider this to a larger area within inner London.

Jon Lewis, chief executive of Capita, said: “This agreement is testament to Capita’s extensive expertise in the provision of technology led end-to-end customer management, and associated software and IT services. It further strengthens the long term strategic partnership between Capita and TfL to deliver mission-critical services across the London transport network.

“We look forward to playing an important role in implementing this key Mayoral initiative to meet emission objectives for London.”

Paul Cowperthwaite, general manager of Road User Charging at TfL, commented: “This continuation in our relationship with Capita will enable us to deliver a project which is key to improving the health and quality of life of Londoners.”

Technology provider Siemens has been awarded a contract to deliver traffic management software for the ULEZ in March (see story).

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